At Securematics, our objective is to attain highest level of customer satisfaction for every transaction and in doing so; our processes are well organized and simplified for our partners. Our Partners deal with a dedicated point of contact - their ‘Account Manager’ who is well supported by special teams from different departments and assists the customer in every step of the process. Combinations of all the resources work towards a common objective of attaining the highest level of customer satisfaction and maximize partner profitability.
Business Process Integration for Superior Customer Service
Order Management Department
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Dedicated OM resource for Quick Order Processing |
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Close Coordination with Vendor OM dept |
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Accurate Pricing |
Credit Management Department
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Quick Account set-up |
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Variety of Credit Options |
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Large credit lines |
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Multiple flooring options |
Accounting
Department
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Dedicated Accounting Resource |
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Major Credit Cards Accepted |
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Accurate Invoicing |
Shipping
Department
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FREE Shipping on qualified orders |
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Expedited shipping Arrangements |
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Tracking information to customers |
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Minority & Women Owned Business Credits |
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Customized Value Added Programs To Maximize Partner Benefits |
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Service Renewals and Attach reminders providing incremental revenue opportunities |
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Marketing Support for Demand Generation |
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Demo Gear For End-user Proof-of-Concept Purpose |
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Certification Training Thru Rewards Program |
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Pre-sales Technical Support |
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Product And Support Registration Assistance |