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With support from the vendor partners, Securematics delivers an unsurpassed level of customer service and value added services to security-solution providers.
Unlike broadline distributors, the core objective of Securematics is to deliver quality based service, rather than quantity based service. This objective is bestowed through personalized care and support, to help solution providers build profits by providing tightly integrated security solutions to their customers.
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Essential Services
Personalized Relationships: Based on the fundamental platform of personalized relationship building, we at Securematics, handle every customer with utmost personal care. Our knowledgeable service staff guide customers every step of the way by providing them with customized services and helping them choose the right products to match specific business needs.
Security products inventory: With our singular focus on network security and strong understanding of security trends, we maintain a well managed inventory of security products and conduct prompt drop-shipment arrangement with vendors for timely delivery. 99% of credit approved orders are shipped the very same day.
Credit/Financials: Credit lines and finances play the quintessential role in any business and with the rapid growth in Network Security business; Securematics understands the urgency and the need for customers to possess a solid credit line. Securematics offers a myriad of credit options to suit a diverse customer base and to fit specific customer needs. Securematics has an adept credit service department that delivers approvals on new applications within 24 hours. The range of services include: open account terms, direct billing, escrow accounts, electronic funds transfer, standby letter of credit, credit cards, COD
Pre-sales support: Securematics offers free pre-sales support to help security solution providers design secure network configurations and leverage features offered through the product. When customers need technical assistance to close key opportunities, Securematics can help the reseller partner sell a comprehensive security solution to their customer, by remotely mediating and providing assistance through conference calls or another medium of choice.
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Value added services
Demand Generation: Securematics helps reseller partners generate interest and educate the end-users by delivering cost effective programs. Programs that allow end-users to get educated on various security product features through the SecureSmart e-learning sessions and by organizing SecureSocials, a fun and learn session, for a select group of customers.
Training: Knowledge is power and to empower the customers with product knowledge is critical to build core competencies and leverage them to provide better services to their customers. Our hands-on training services for resellers include SecureCerts and SecureU that can teach them deeper and beyond read and learn.
Services on demand: Securematics provides the resellers to choose from a selection of additional service resources, such as the SecureConfig and SecurePro programs. To address the growing security needs for their customers, these programs help customers through initial configuration setup and or give them a chance to learn onsite.
E-commerce: Securematics E-commerce provides the resellers with the ability to focus on their services, while offloading the delivery and fulfillment aspects to Securematics. The ease of use will benefit the resellers as well as their customers. Hardware margins for the resellers and timely delivery, when they need it and where they need it. All this yielding to a satisfied client base.
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Demand Generation Services:
Demand Generation Services are designed to help resellers reach out to new customers, infiltrate new markets and strengthen relationships with current customers.
SecureSmart: Knowing is believing. To generate interest and learn about various security products, Securematics offers the SecureSmart program that can be used toward customers or toward the employees.
SecureSmart is an applied product learning workshop conducted over the web to educate potential technology deployment engineers on the various security product features. The program helps bridge the gap between knowing and learning. SecureSmart helps in kindling product interest and providing in-depth knowledge and helps understand the need and the use of the various security products during deployment.
Typical sessions range between 2-3 hours, are instructor led and have small class sizes, with no more than 2-4 students per session. At the end of the session a completion certificate is awarded and Securematics will be happy to include any promotional collateral or vouchers that resellers might wish to deliver along with the certificate to their clients.
SecureSocials: Learning becomes fun when learning is combined with fun! SecureSocials is our ingenious program that helps resellers integrate learning sessions within entertaining events.
A certified Securematics engineer/instructor is sent to the site of the event to train on select solutions.
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Training:
Securematics training programs provide the knowledge or the know-how to its customers. The training programs help customer to understand how security products can help them in their environment thereby helping them make educated purchase decisions.
SecureCerts: SecureCerts are certification programs that are vendor and/or product specific, yielding to highest levels of proficiency on the products that solution providers would like to provide to their customers.
Certification courses are offered through certified security professionals with trainer level certifications from the vendors. In addition to the regular courseware, we also offer practical labs for resellers, to address real life situations that make it easy for them when using these technologies. SecureAcademy points can be redeemed for the training sessions.
SecureU: SecureU is a product specific instructor led e-learning sessions that help resellers attain a basal understanding of various security point products. These sessions are not bound to the customers and can also be resold by the resellers. SecureAcademy points can be redeemed for SecureU training sessions.
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Services on demand:
Security services are provided to help resellers benefit from additional resources, while keeping costs under control.
SecureConfig Services: SecureConfig is a specialized remote configuration service offered to help resellers with remote deployment capabilities. It can be availed when it is cost prohibitive to send an onsite engineer.
These services are offered from our head offices in Santa Clara and can be used for specific appliances.
SecureAcademy points can be redeemed for SecureConfig services.
SecurePro Services: Securematics security professionals are available on a need-come, need-serve basis for special projects. A Securematics vendor certified engineer will be sent onsite to troubleshoot and answer all questions.
SecureAcademy points can be redeemed for SecureConfig services
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E-commerce
The Securematics e-commerce service allows resellers to focus on their service capabilities while ensuring hardware margins for the organizations and prompt service and credit flexibilities for their customers. |
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